Legal Terms and Conditions
We are Ricky Casino and these Terms and Conditions set out the rules that govern your use of our platform and the legal relationship between you and us. They explain account obligations, eligibility, acceptable use, promotions, payment handling, and how disputes and updates are managed. By registering or using any part of the site you accept these rules and any additional terms linked to specific features or promotions. If you disagree with any part of these terms you must stop using the service and close your account according to the account closure process described below.
Account responsibilities
Registration and security
You must provide accurate, current information when creating an account and keep your login details confidential. Only one account is allowed per person unless we expressly permit otherwise. You are responsible for all activity on your account and for preventing unauthorised access. Notify us immediately through the support channels if you suspect your account has been compromised.
Eligibility requirements
Who may use the service
Use of our platform is restricted to users who meet the minimum age and any other eligibility criteria set out in these terms. You must have the legal capacity to enter into binding agreements. We may verify identity or eligibility at any time and suspend or close accounts that fail verification checks or that originate from restricted locations.
Acceptable use of the service
Permitted and prohibited behaviour
Use the site in a lawful and honest manner. Prohibited activities include fraud, money laundering, creating multiple accounts to gain an unfair advantage, attempting to manipulate game outcomes, and using automated tools that interfere with service operation. We reserve the right to suspend or close accounts and to withhold funds where misuse or abuse is suspected.
Bonus and promotion rules
General principles
Promotions are subject to specific terms which form part of these conditions. Bonuses may carry wagering requirements, time limits, game restrictions, and maximum bet rules. Only deposits and play that meet the stated conditions count toward qualifying for promotions. We may refuse, reclaim, or void bonuses in cases of suspected abuse or non-compliance with promotion rules.
Deposits and withdrawals
Payments and verification
Accepted payment methods and supported currencies are listed on the payments page. Deposits are credited according to the payment provider’s processing times. Withdrawals are subject to verification requirements and processing times; we may require identity and payment documentation before releasing funds. We may apply limits or hold funds where required by these terms or our risk procedures.
Dispute handling
Raising and resolving complaints
If you have a dispute, contact support with full details and supporting documentation. We aim to investigate and respond promptly. If a resolution cannot be reached through our internal process, the available escalation or external options will be described in our response. Decisions made in accordance with these terms and our published policies are binding on users.
Updates to the terms
Changes and notification
We may amend these terms from time to time. Material changes will be notified via the platform or by other reasonable means. Continued use of the site after changes are posted constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using the service and close your account following the account closure procedures.